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Privacy Policy

Personal Information

Ancillary Advantage is very sensitive to privacy issues on the Internet. We respect your right to privacy and feel it is important for you to know how we handle the information we receive from you via the Internet.

When you visit our Web site and when you communicate with us via our Web site, we will not collect personal information about you, unless you provide us that information voluntarily. By “personal information,” we mean data that is unique to an individual, such as name, address, social security number or telephone number. If you provide personal information to us voluntarily, via our Web site, we will not sell, license or transmit that information outside of Ancillary Advantage and those affiliated companies involved in administering or providing our services unless required to do so by legal, judicial or governmental proceedings, or unless we do so in accordance with an express authorization you have given us. In some cases we may disclose information to our contractors or agents only for the purpose of enabling them to perform certain functions for us. We will disclose information in compliance with applicable laws and regulations and will require the recipient to protect the information and use it only for the purposes provided.

There may be times when we will need to request personal information from you in order to deliver materials or information you have requested from us.

Using E-mail

We welcome your comments or questions about our Web site and have provided e-mail boxes for that purpose. We will share your comments and questions with our customer service representatives and those employees most capable of addressing your questions.

Please note that your e-mail, like most, if not all, non-encrypted Internet e-mail communications, may be accessed and viewed by other Internet users, without your knowledge and permission while in transit to us. You should also know that unless otherwise noted, the e-mail functionality on our Web site does not provide a completely secure and confidential means of communication. In order to protect your privacy, please do not use e-mail to communicate information to us that you consider confidential. If you wish, you may contact us instead via landline telephone at the telephone numbers provided at various locations on our Web site.

Other Information

You should also be aware that when you visit our Web site, your IP address as assigned to you by your ISP is captured for security purposes. We also collect certain information that provides us with “usage data” such as the number of visitors we receive or what pages are visited most often. This data assists us to analyze and improve the usefulness of the information we provide at our Web site.

Linking to Other Web Sites

For your convenience our Web site may contain links to other non-Ancillary Advantage Web sites that we think might be useful or of interest to you. Ancillary Advantage and its affiliates are not responsible for the privacy practices of those Web sites, nor for the nature, accuracy, quality of the content or opinions expressed on those Web sites. Ancillary Advantage does not investigate, monitor or check for quality, opinions, products or services provided on those Web sites.

This Statement

Ancillary Advantage may change or update this Policy from time to time without notice, so please review it periodically to keep informed of any changes. This Policy is not intended to and does not create any contractual or other legal rights in or on behalf of any party.

What are Medical Foods?

The term medical food, as defined in section 5(b) of the Orphan Drug Act (21 U.S.C. 360ee (b) (3)) is "a food which is formulated to be consumed or administered enterally under the supervision of a physician and which is intended for the specific dietary management of a disease or condition for which distinctive nutritional requirements, based on recognized scientific principles, are established by medical evaluation." Your Ancillary Advantage representative can provide you with additional background information on medical foods, including a report from Frost and Sullivan on the impact these products are having on health care.

How do they differ from supplements?

Supplements support the healthy function of the body by adding to substances already in the body. For example, glucosamine and chondroitin, taken for osteoarthritis, naturally occur in the body's joints. Glucosamine stimulates joint repair, chondroitin maintains joint viscosity.

Supplements are regulated by the FDA as a food (not a drug). There is no requirement that their effectiveness be based upon medical or scientific evidence and they do not require a prescription.

Ready to begin? The first step is to contact us and discuss your program requirements. You can contact Karen Colburn, our Reimbursement Manager at 800-565-0445 or by email at kcolburn@ancillaryadvantage.com. Karen will answer any questions and, based upon your practice profile, determine the program charge rate.

Next, complete the program setup documents. Click on the Documents link on the right side of our website, open and complete the following (all are fillable PDF files):

Download and sign the Services Agreement and Business Associates Agreement

Fax all documents to us at 888-871-5609

Upon acceptance of your documentation, we can begin processing precertifications immediately. Setup of billing in our system typically takes 5-10 business days.

That's it!

Download Instructions

Commercial payers include insurance companies such as Blue Cross/Blue Shield, Aetna, United Healthcare, etc. Patients covered by these payers often times have a pharmacy benefit card that enables them to fill their prescriptions at a retail pharmacy. However, these prescriptions can also be filled in your office at the point of care through our Cash and Carry program.

The Ancillary Advantage Cash and Carry program is offered to patients as an alternative to having their prescriptions filled at a retail pharmacy. We provide you with a product formulary that includes most of the medications that you are already prescribing to your patients.

Prescriptions are filled and the practice collects the co-payment amount that would otherwise be paid to the retail pharmacy. There is no need to process a prescription card for adjudication and payment. In addition to being a convenient option for your patients, a cash and carry program is also a financial revenue opportunity for your practice.